Orion Warranty

ORION AUTOMATIC WARRANTY (MA & FA SERIES)

Orion provides a 3 year/5 year/lifetime warranty from delivery date of its products to be free from defects in materials and workmanship as described below. This warranty assumes that normal service will be performed by the user.

Structural components manufactured by Orion are warranted to be free from defects in material and workmanship for a period of five (5) years and all other components for a period of three (3) years from date of machine shipment. During the warranty period Orion will, at its option, either repair or replace any failed component. This warranty does not include labor for part replacement.

Components not manufactured by Orion specified to the customer to be other than Orion Packaging System's standard brand are warranted by Orion to the extent that they are warranted by Orion's supplier of these items.

All polyurethane pre-stretch rollers carry a lifetime warranty and are guaranteed to be free from defects in material and workmanship, and to perform to Orion standards in Orion film delivery systems which have been properly maintained. Rollers are not warranted against physical damage, corrosion, abuse, or negligence. Wear parts such as belts, fuses, light bulbs, circuit breakers, brakes, motor brushes, slip ring brushes, etc. are excluded from this warranty.

Damage in Transport - Damage in transit is the responsibility of the carrier and is not covered under our warranty.

Freight Charges - There will be no freight charges for warranty parts that are ordered for shipment via UPS regular ground service from Orion's facility. Any other method of shipment (UPS red/blue, Federal Express, common carrier, etc.) will be at the expense of the customer/distributor.

Parts Return Policy - For most components valued at under $300 list price, Orion does not require the defective component be returned. All defective components valued at $300 or more list price must be returned to Orion's facility in Alexandria, MN. It is at Orion's sole discretion as to whether any given component must be returned, regardless of its value, for the purpose of determination of warranty status and the nature of the defect. Confirmation that a part does not need to be returned must be provided by Orion at the time of order placement.

Important Exclusions - Except as stated herein, Orion makes no other warranty, expressed or implied and in no event shall be liable for incidental or consequential damages. Orion makes no warranty as to fitness of equipment for a particular purpose. Orion neither assumes nor authorizes anyone else to assume for it, any other obligation or liability relating to its equipment. This warranty does not apply to damage to equipment which, in the judgment of Orion, has been subject to incorrect voltage supply, normal wear and tear, to misuse, neglect, or has been repaired or altered by unauthorized personnel. Defective parts must be returned to Orion, freight prepaid, within 14 days of shipment of the replacement part, except for components valued at under $300 list price under the conditions stated above. Defective parts must be returned in their original state along with a fully completed Orion warranty parts return form. Defective parts that have been disassembled, damaged during removal, or otherwise tampered with, will not be covered under warranty, unless otherwise stated in writing. Orion's sole obligation under this warranty will be to provide repairs to components or replacement parts F.O.B. Orion's point of shipment except as stated above. All aspects of the above-stated warranty and procedures related to ordering parts under warranty will be upheld with no exceptions.

Orion recommends that the purchase of an Orion Spare Parts Kit be considered to maximize system uptime. See your Orion distributor for details.

FLEX SERIES WARRANTY

For all products in the Flex Series, Orion provides a 4 year / 5 year / Lifetime warranty from delivery date of its products to be free from defects in materials and workmanship as described below. This warranty assumes that normal service will be performed by the user.

Structural components manufactured by Orion are warranted to be free from defects in material and workmanship for a period of five (5) years and all other components for a period of four (4) years from date of machine shipment. During the warranty period Orion will, at its option, either repair or replace any failed component.

Components not manufactured by Orion specified to the customer to be other than Orion Packaging Systems standard brand are warranted by Orion to the extent that they are warranted by Orion's supplier of these items.

The polyurethane pre-stretch rollers on the FLEX–HPD/LPD/HPA/LPA models carry a lifetime warranty and are guaranteed to be free from defects in material and workmanship, and to perform to Orion standards in Orion film delivery systems which have been properly maintained. Rollers are not warranted against physical damage, corrosion, abuse, or negligence. The lifetime warranty does not apply to the HPE and LPE models and are covered under the four (4) year portion of this warranty instead. Wear parts such as e.g. belts, fuses, light bulbs, circuit breakers, brakes, motor brushes, slip ring brushes, etc. are excluded from this warranty.

DAMAGE IN TRANSPORT

Damage in transport is the responsibility of the carrier and is not covered under our warranty.

FREIGHT CHARGES

There will be no freight charges for warranty parts that are ordered for shipment via UPS regular ground service from Orion. Any other method of shipment, (UPS red/blue, Federal Express, common carrier, etc.) will be at the expense of the customer/distributor.

PARTS RETURN POLICY

For most components valued at under $300 list price, Orion does not require that the defective component be returned. All defective components valued at $300 or more list price must be returned to Orion's Memphis service center. It is at Orion's sole discretion as to whether any given component must be returned, regardless of its value, for the purpose of determination of warranty status and the nature of the defect. Furthermore, confirmation that the part does not need to be returned must be provided by Orion at the time of order placement.

IMPORTANT EXCLUSIONS

EXCEPT AS STATED HEREIN, ORION MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED AND IN NO EVENT SHALL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ORION MAKES NO WARRANTY AS TO FITNESS OF EQUIPMENT FOR PARTICULAR PURPOSE. ORION NEITHER ASSUMES NOR AUTHORIZES ANYONE ELSE TO ASSUME FOR IT, ANY OTHER OBLIGATION OR LIABILITY RELATING TO ITS EQUIPMENT. THIS WARRANTY DOES NOT APPLY TO DAMAGE TO EQUIPMENT WHICH, IN THE JUDGMENT OF ORION, HAS BEEN SUBJECT TO INCORRECT VOLTAGE SUPPLY, NORMAL WEAR AND TEAR, TO MISUSE, NEGLECT, OR HAS BEEN REPAIRED OR ALTERED BY UNAUTHORIZED PERSONNEL. DEFECTIVE PARTS MUST BE RETURNED TO ORION, FREIGHT PREPAID, WITHIN 14 DAYS OF SHIPMENT OF THE REPLACEMENT PART, EXCEPT FOR COMPONENTS VALUED AT UNDER $300 LIST PRICE UNDER THE CONDITIONS STATED ABOVE. DEFECTIVE PARTS MUST BE RETURNED IN THEIR ORIGINAL STATE ALONG WITH A FULLY COMPLETED ORION WARRANTY PARTS RETURN FORM. DEFECTIVE PARTS THAT HAVE BEEN DISASSEMBLED, DAMAGED DURING REMOVAL, OR OTHERWISE TAMPERED WITH, WILL NOT BE COVERED UNDER WARRANTY, UNLESS OTHERWISE STATED IN WRITING. ORION'S SOLE OBLIGATION UNDER THIS WARRANTY WILL BE TO PROVIDE REPAIRS TO COMPONENTS OR REPLACEMENT PARTS, F.O.B. ORION’S POINT OF SHIPMENT EXCEPT AS STATED ABOVE. ALL ASPECTS OF THE ABOVE STATED WARRANTY AND PROCEDURES RELATED TO ORDERING PARTS UNDER WARRANTY WILL BE UPHELD WITH NO EXCEPTIONS.

Orion recommends that the purchase of an Orion Production Assurance Kit be considered to maximize system uptime. See your Orion distributor for details.